Job Description
Join our award-winning team at Grand Hotel Portland, where exceptional hospitality meets vibrant city life! We're seeking a charismatic Front Desk Agent to deliver unforgettable guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in creating seamless check-in/check-out processes. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in Portland's premier hospitality scene. Benefits include: Employee discounts, complimentary meals, and access to exclusive hotel events.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservations, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities and services to enhance revenue
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Valid Oregon Food Handler's Card (or willingness to obtain)
- Flexible availability including weekends, holidays, and evenings
- Basic math skills for cash handling