Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Cleveland! We're seeking charismatic individuals to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for travelers from around the world. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in the heart of Ohio's tourism capital.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (Opera, etc.)
- Ability to multitask in high-pressure situations
- Flexibility to work weekends (Friday-Sunday) and holidays
- Basic math skills for cash handling
- Positive attitude and approachability