Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking passionate weekend warriors to deliver exceptional guest experiences at our front desk. As a Front Desk Agent, you'll be the first point of contact for international travelers and local guests, creating memorable stays while working vibrant weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, valet, and concierge teams
- Upsell hotel amenities, dining packages, and local experiences
- Maintain a pristine front desk environment and lobby aesthetics
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid California driver's license (for valet coordination)
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent