Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. Be the first point of contact for our discerning clientele while enjoying competitive pay, flexible scheduling, and growth opportunities in hospitality.
Our team thrives on professionalism, attention to detail, and creating memorable stays. If you're passionate about service excellence and want to work in one of LA's most vibrant neighborhoods, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with warmth and professionalism
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain organized front desk documentation
- Resolve guest complaints promptly and effectively
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Excellent communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Positive attitude under pressure
- Spanish language skills a plus