Job Description
Join our award-winning Louisville team as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our high-traffic weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic luxury environment. Benefits include: complimentary hotel stays, meal discounts, and employee recognition programs.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software for room status and billing tasks
- Uphold brand standards in all guest interactions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays
- Basic computer literacy and multitasking ability
- Positive attitude and team-oriented mindset
- High school diploma or equivalent required