Job Description
Join our award-winning luxury hotel in downtown Sacramento and become the face of hospitality excellence! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
Responsibilities
- Manage check-in/check-out processes with speed and precision
- Handle guest inquiries via phone, email, and in-person interactions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize Opera property management system efficiently
- Upsell hotel amenities and local attractions
- Resolve guest complaints with professionalism and empathy
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Sacramento tourism attractions
- High school diploma or equivalent required
- Valid driver's license preferred