Job Description
Join Sacramento's premier luxury hotel as a Weekend Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences during our high-traffic weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of downtown.
Why You'll Love Working Here: • Complimentary hotel discounts • Health benefits for part-time staff • Recognition programs • Professional development training • Vibrant downtown location
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required