Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to showcase their customer service excellence in one of the nation's most vibrant cities.
What We Offer:
• Competitive weekend shift premiums
• Comprehensive training program
• Employee discounts on hotel stays and dining
• Opportunities for career advancement within our portfolio
• Flexible scheduling to accommodate your lifestyle
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and special requests
- Process payments and maintain accurate billing records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Assist with valet services and concierge tasks as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license (for valet duties)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of DC attractions and transportation
- High school diploma or equivalent required