Job Description
Join our award-winning luxury hotel in the heart of Memphis! We're seeking a passionate Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. With prime location near Beale Street and the Mississippi River, this is your chance to grow in hospitality while exploring Memphis's vibrant culture. Enjoy competitive benefits, professional development, and a supportive work environment.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and maintenance teams
- Drive guest satisfaction through personalized service and complaint resolution
- Develop and implement strategic initiatives to increase occupancy and revenue
- Manage staff scheduling, training, and performance evaluations
- Ensure compliance with safety regulations and brand standards
- Collaborate with sales team on corporate and group bookings
- Analyze financial reports to optimize operational efficiency
Qualifications
- 5+ years in hotel management with luxury property experience
- Proven track record of improving guest satisfaction scores
- Strong leadership and team development skills
- Proficient in property management systems (Opera, Amadeus)
- Valid Tennessee hospitality certification preferred
- Exceptional problem-solving and decision-making abilities
- Knowledge of Memphis tourism landscape advantageous