Job Description
Join our award-winning hospitality team at Milwaukee Grand Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our downtown Milwaukee location. This immediate hire position offers competitive pay, flexible shift work, and growth opportunities in the heart of Wisconsin's vibrant tourism scene. As the first point of contact, you'll embody our commitment to service excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth.
Our ideal candidate thrives in fast-paced environments, values teamwork, and possesses a passion for creating memorable stays. We offer comprehensive training, employee discounts, and a supportive work culture where your contributions are recognized. Apply today to start your career in Milwaukee's premier hospitality destination!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial transaction records
- Provide local recommendations and information about Milwaukee attractions
- Uphold brand standards through consistent service delivery
- Collaborate with cross-departmental teams during peak hours and events
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience required
- Proficiency in hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Milwaukee tourism and local attractions
- Valid Wisconsin driver's license (if airport shuttle duties required)