Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Bay Hotel! We're seeking a dynamic professional to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented individuals passionate about creating memorable stays in Tampa's vibrant downtown. Enjoy competitive pay, flexible scheduling, and a supportive work environment that values your growth.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Valid Florida driver's license preferred
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required