Job Description
Join our vibrant team at the prestigious Harbor View Hotel in sunny San Diego! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy creating memorable stays for visitors to America's Finest City. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our award-winning hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Market hotel amenities, local attractions, and loyalty programs to guests
- Maintain security protocols and confidential guest information
- Prepare shift reports and maintain detailed documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, PMS, or similar hotel management software
- Exceptional communication and problem-solving skills
- Ability to work independently and make sound decisions
- Valid California driver's license (for valet coordination)
- Flexible availability to work weekends, evenings, and holidays
- Basic knowledge of San Diego attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs