Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our guests' experience! We're seeking a dynamic professional to manage weekend operations at our luxury property in Washington, IL. This role offers competitive pay, flexible scheduling, and opportunities for career growth within our hospitality network. If you're passionate about creating memorable moments and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Seamlessly manage guest check-ins/check-outs using our PMS system
- Handle high-volume phone calls and online reservations with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Execute upselling strategies to enhance guest experience and revenue
- Maintain a pristine front desk environment and security protocols
Qualifications
- 1+ years hospitality or customer service experience required
- Weekend availability (Fri/Sat/Sun) and flexible scheduling essential
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multi-tasking capabilities
- Basic math skills for financial transactions
- Professional appearance and positive attitude
- Ability to stand for extended periods