Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to provide exceptional guest experiences during weekend shifts. No prior experience required—full training provided. This role is perfect for students, career changers, or anyone passionate about customer service. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Seattle location.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with special requests and local area recommendations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Weekend availability (Saturday/Sunday)
- Positive attitude and willingness to learn
- Attention to detail and organizational skills