Job Description
Join our award-winning team at Grand Hotel Louisville, where hospitality meets excellence! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Employee discounts on hotel amenities
- Flexible scheduling options
- Growth opportunities within our hospitality chain
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management software (Opera PMS) effectively
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience in hospitality
- Proficiency with property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible weekends (Fri/Sat/Sun)
- Basic knowledge of Louisville attractions and transportation
- Valid driver's license preferred
- Ability to stand for extended periods