Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and kickstart your career in hospitality! We're seeking enthusiastic individuals to deliver exceptional guest experiences during weekend shifts. No prior experience is required – we provide comprehensive training to set you up for success. If you're a people person with a passion for creating memorable stays, this is your opportunity to grow with us in the heart of Raleigh's vibrant hospitality scene.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Operate hotel management software efficiently
- Uphold cleanliness and organization at the front desk area
Qualifications
- No experience required – full training provided
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Ability to work weekends and holidays
- Positive attitude and customer-focused mindset
- High school diploma or equivalent
- Ability to stand for extended periods