Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown Kansas City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Missouri's most vibrant cities.
As the first point of contact for our guests, you'll embody our commitment to excellence while managing check-ins, reservations, and special requests. Your warm demeanor and problem-solving skills will ensure every guest feels welcomed and valued. We offer comprehensive training, employee discounts, and a supportive team culture that celebrates achievements.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our PMS system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently and prioritize multiple tasks
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Kansas City attractions and transportation
- Valid Missouri driver's license (for occasional errands)
- High school diploma or equivalent required