Job Description
Join our award-winning team at Grand Miami Hotel, where luxury meets coastal charm! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during our high-traffic weekend shifts. This is your opportunity to shine in Miami's vibrant hospitality scene while enjoying competitive pay and a supportive work environment. Perfect for night owls who thrive in fast-paced settings!
Why You'll Love Working Here:
- Comprehensive training and career advancement opportunities
- Complimentary hotel stays at our sister properties
- Employee discounts on dining and spa services
- Flexible scheduling to accommodate your lifestyle
Responsibilities
- Check in/out guests efficiently using OPERA property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with exceptional service and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Act as hotel ambassador providing local recommendations
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (OPERA preferred)
- Fluent English with strong communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic math and cash handling skills
- Valid Florida driver's license (preferred)
- Spanish language skills a plus