Job Description
Join our award-winning hospitality team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Kansas City, MO. We're seeking dynamic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth in a vibrant downtown setting. Perfect for night owls and weekend warriors who thrive in fast-paced environments!
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Maintain security protocols and emergency procedures
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficient in property management systems (Opera experience a plus)
- Ability to work weekends, evenings, and holidays reliably
- Strong attention to detail and multitasking abilities
- Valid Missouri driver's license and clean driving record
- High school diploma or equivalent required
- Spanish language skills highly desirable