Job Description
Join our award-winning team at the heart of Raleigh's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. If you're passionate about creating memorable stays and thrive in a fast-paced environment, this role is your perfect match. Enjoy competitive pay, flexible scheduling, and a supportive team culture.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with PMS software (e.g., Opera, SYNEXIS)
- Exceptional communication and problem-solving skills
- Ability to work independently during weekend shifts
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays
- Valid North Carolina driver's license preferred