Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and become the welcoming face of Chicago! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll handle check-ins, reservations, and special requests while maintaining our premium service standards. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle reservations, billing inquiries, and payment processing with precision
- Respond to guest requests and resolve issues with exceptional service
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate records of guest preferences and special requirements
- Process mail/fax deliveries and manage lost and found items
- Assist with concierge services for local attractions and dining recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/luxury environment
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago tourism and local attractions
- Valid driver's license with clean record (for airport runs)