Job Description
Join our award-winning team at the heart of New Orleans! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in vibrant environments and value creating memorable moments. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury property.
Our ideal candidate combines warm hospitality with operational excellence to ensure seamless check-ins, address guest inquiries, and maintain our high standards of service. If you're passionate about New Orleans culture and committed to making every guest feel welcome, we encourage you to apply!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Act as local tourism ambassador, providing recommendations for attractions and events
- Maintain a clean and organized front desk area at all times
- Collaborate with security team to ensure guest safety and property security protocols
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Strong communication skills and fluency in English; Spanish proficiency a plus
- Ability to work flexible weekend shifts (Friday-Sunday) and holidays
- Exceptional problem-solving abilities and attention to detail
- Valid Louisiana hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and passion for New Orleans tourism