Job Description
Join our award-winning luxury hotel team as a Front Desk Agent for weekend shifts! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of DC. Perfect for candidates seeking weekend flexibility with growth opportunities into full-time roles.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols for guest keys and sensitive information
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Strong multitasking and problem-solving abilities
- Excellent communication and interpersonal skills
- Flexibility to work weekends and holidays
- High school diploma or equivalent required