Job Description
Join our dynamic team at Grand Plaza Hotel, where exceptional service meets Seattle's vibrant energy! We're seeking enthusiastic Front Desk Agents to deliver unforgettable guest experiences during weekend shifts. Perfect for career starters or those seeking flexible hours, this role combines hospitality passion with growth opportunities in one of America's most exciting cities. Enjoy competitive pay, comprehensive training, and a supportive environment where your smile makes every guest's day brighter.
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Maintain accurate records of guest interactions and payment transactions
- Operate hotel systems (PMS, phones) and ensure lobby area remains pristine
- Collaborate with cross-department teams to ensure seamless guest experiences
Qualifications
- High school diploma or equivalent; no prior experience required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with basic computer systems and willingness to learn hotel software
- Flexibility to work weekends, holidays, and varying shifts
- Positive attitude and ability to thrive in fast-paced environments
- Valid Washington state driver's license (if applicable to transportation duties)