Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain. Your warm welcome sets the tone for every guest's journey!
Responsibilities
- Efficiently manage check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Execute emergency protocols and ensure safety standards compliance
- Maintain a pristine front desk area with organized supplies and materials
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of San Jose attractions and local transportation
- Professional appearance and fluency in English (Spanish preferred)