Job Description
Join our award-winning team at Grand Plaza Hotel, San Antonio's premier luxury destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and value creating memorable stays. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location steps from the iconic River Walk. Apply today to start your rewarding career in hospitality!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, rate inquiries, and upselling opportunities
- Handle guest concerns promptly with solution-oriented communication
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards for cleanliness and presentation
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible hours
- Valid Texas driver's license and reliable transportation
- Basic math skills for cash handling
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required