Job Description
Join our award-winning hospitality team at the Grand Charlotte Hotel as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend operations. Enjoy a vibrant work environment in Uptown Charlotte with competitive pay, flexible scheduling, and growth opportunities. If you thrive in fast-paced settings and take pride in creating memorable stays, this role is your gateway to excellence in hospitality.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments, maintain accurate billing records, and manage cash flow
- Coordinate with housekeeping, maintenance, and dining teams for seamless service
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area and lobby presentation
- Adhere to safety protocols and emergency procedures
Qualifications
- Previous front desk or customer service experience in hospitality preferred
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- High school diploma or equivalent required
- Valid NC driver's license preferred