Job Description
Join our award-winning team at Grand Harbor Hotels as a Weekend Front Desk Agent and become the heart of our guest experience! This dynamic role offers the perfect opportunity for hospitality professionals who thrive in high-energy weekend environments. You'll manage check-in/check-out processes, handle guest inquiries with exceptional service, and ensure seamless operations during peak weekend hours. We're seeking a detail-oriented individual with a passion for creating memorable stays. Enjoy competitive pay, flexible scheduling, and a supportive team atmosphere. Apply now to kickstart your hospitality career in Baltimore's vibrant Inner Harbor district!
Responsibilities
- Manage efficient guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Monitor reservation systems and adjust bookings as needed
- Maintain accurate guest records and confidential information
- Uphold brand standards and ensure lobby area remains pristine
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Strong attention to detail and multitasking abilities
- Basic mathematical skills for cash handling
- High school diploma or equivalent required
- Valid Maryland driver's license preferred