Job Description
Join our award-winning Orlando hotel team and experience hospitality excellence! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences while enjoying weekly paychecks. At Grand Hospitality Group, we value our team with competitive compensation, comprehensive benefits, and a vibrant work culture in Florida's tourism capital. Perfect for career-driven hospitality professionals seeking financial stability and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems (e.g., Opera, Amadeus)
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hospitality software and basic MS Office
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license preferred
- Ability to lift 25 lbs and stand for extended periods
- High school diploma or equivalent required
- Professional appearance and positive attitude