Job Description
Join our award-winning Louisville hotel team as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic downtown environment. If you thrive in fast-paced settings and excel at turning moments into memories, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive concierge services and local recommendations
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume weekend environments
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Louisville attractions and transportation
- High school diploma or equivalent required