Job Description
Join our award-winning team as a Front Desk Agent and be the welcoming face of our luxury property in Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts (Friday-Sunday). This role combines hospitality excellence with operational precision, offering growth opportunities in a dynamic environment. Enjoy competitive pay, flexible scheduling, and a supportive culture that values your contributions.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Process payments and resolve billing inquiries
- Coordinate with housekeeping and maintenance teams
- Handle guest requests with prompt, personalized service
- Maintain accurate guest records and confidentiality
- Uphold brand standards during all guest interactions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently and in high-pressure situations
- Flexibility for weekend/holiday availability
- Basic computer literacy and multitasking ability
- Positive attitude with service-oriented mindset
- High school diploma or equivalent required