Job Description
Join our award-winning hospitality team at Grand Hotel Chicago as a Front Desk Agent! We're seeking energetic, guest-focused individuals to provide exceptional service during weekend shifts (Saturday & Sunday). Perfect for career starters, we provide comprehensive training – no prior experience needed!
As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy a dynamic work environment in Chicago's vibrant downtown with competitive pay and growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modify bookings with precision
- Address guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform nightly audits and prepare shift reports
- Uphold strict safety and security protocols for guest and property safety
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong customer service orientation with a positive attitude
- Basic computer literacy and ability to learn reservation systems quickly
- Excellent communication skills (written and verbal)
- Ability to work weekends and flexible hours as needed
- Attention to detail and problem-solving aptitude
- Previous hospitality experience preferred but not required
- Must be authorized to work in the United States