Job Description
Join our award-winning luxury hospitality team at Grand Horizon Hotels in vibrant Miami! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our internationally recognized brand. Work in iconic South Beach locations while contributing to Miami's premier hospitality scene.
Responsibilities
- Check-in/check-out guests efficiently with warm professionalism
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Execute upselling initiatives for premium services
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekend shifts (Fri-Sun)
- Basic math and currency handling abilities
- Positive attitude with service-oriented mindset
- High school diploma or equivalent required