Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during high-demand weekend periods. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to showcase their customer service excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of DC's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations and handle guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with professionalism and empathy
- Operate property management systems (e.g., Opera, Fidelio)
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software
- Ability to work flexible weekends and holidays
- Valid Washington DC hospitality license
- Fluency in English; bilingual Spanish preferred
- Professional appearance and positive attitude
- Ability to multitask in high-pressure situations