Job Description
Welcome to LuxeStay Hospitality, where we redefine the art of hospitality. We are currently seeking a dynamic and personable Weekend Front Desk Agent to join our award-winning team in the heart of Portland, Oregon.
If you thrive in a fast-paced environment, possess a warm and welcoming demeanor, and want to make a difference in our guests' stay, we want to meet you. Enjoy competitive pay, flexible scheduling, and a vibrant work culture.
Responsibilities
- Guest Relations: Greet guests upon arrival with a warm welcome, assist with check-in and check-out procedures, and answer inquiries regarding hotel services, local attractions, and amenities.
- Operations: Manage the front desk operations during the weekend shifts, ensuring accuracy in registration cards, reservations, and billing information.
- Problem Solving: Handle guest complaints and requests efficiently and professionally to ensure a 5-star guest experience.
- Security & Safety: Monitor security systems, verify guest identities, and ensure the safety and security of all guests and property.
- Coordination: Coordinate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Revenue Management: Upsell room upgrades, spa packages, and dining experiences to maximize revenue opportunities.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not required for enthusiastic candidates.
- Availability: Must be available to work weekends (Saturday & Sunday) and rotating shifts.
- Skills: Strong computer proficiency (POS systems, Opera, or similar) and excellent written and verbal communication skills.
- Professionalism: A polished appearance and a professional attitude are essential.
- Flexibility: Ability to work under pressure and adapt to changing priorities during busy check-in periods.
- Language: Fluency in English is required; a second language is a plus.