Job Description
Join our award-winning team as a Front Desk Agent and become the first point of contact for our guests during their weekend stays. We're seeking a dynamic professional with exceptional customer service skills to deliver memorable experiences in our luxury Houston property. This role offers weekend flexibility with competitive compensation and growth opportunities within our expanding hospitality group.
As a key member of our guest experience team, you'll manage check-in/check-out processes, handle reservations, and resolve inquiries with precision and warmth. We provide comprehensive training and a supportive environment where your hospitality passion can thrive.
Responsibilities
- Efficiently manage guest check-in/check-out procedures while maintaining accuracy and efficiency
- Process reservations, modifications, and payment transactions using hotel management systems
- Address guest inquiries and resolve concerns with proactive problem-solving skills
- Coordinate with housekeeping and maintenance teams to ensure seamless guest experiences
- Perform nightly audits and generate operational reports for management review
- Uphold brand standards through consistent service delivery and professional appearance
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability to work weekends, holidays, and varied shifts
- Basic knowledge of Houston area attractions and transportation options