Job Description
Welcome to Portland Metropolitan Hotel Group, where we define excellence in hospitality. We are currently seeking a highly motivated and welcoming Front Desk Agent to join our vibrant team in the heart of downtown Portland.
We are looking for outgoing individuals who want to start their career in the hotel industry with a company that invests in its people. As a Front Desk Agent, you will be the face of our brand, ensuring our guests feel valued from the moment they arrive until they check out.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Free meals during shifts.
- Generous employee discounts on hotel stays and local attractions.
- Comprehensive training program for those with no prior experience.
Don't let a lack of experience hold you back. If you have a great personality and a willingness to learn, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, managing the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, services, and local directions.
- Process payments accurately and handle cash handling and credit card transactions according to company policies.
- Maintain a clean and organized front desk area, ensuring the lobby is welcoming and presentable at all times.
- Assist guests with any special requests, from room service to local recommendations, to ensure a memorable stay.
- Handle guest complaints or issues with patience and professionalism, escalating to management when necessary.
- Monitor key card access and maintain security protocols for the property.
Qualifications
- High school diploma or GED required.
- No prior experience necessary; we provide full training for the right candidate.
- Strong interpersonal and communication skills with a friendly demeanor.
- Basic computer proficiency and ability to learn Property Management Systems (PMS).
- Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Must be authorized to work in the United States.