Job Description
Join our award-winning luxury waterfront resort as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our busiest weekend operations. You'll be the first point of contact for our discerning clientele, managing check-ins, coordinating VIP requests, and resolving inquiries with warmth and efficiency. Enjoy competitive compensation, complimentary resort stays, and a vibrant team atmosphere in Tampa's premier destination.
Why You'll Love Working Here:
- Complimentary resort stays at our sister properties
- Health insurance & retirement benefits (even for part-time)
- Recognition programs for exceptional service
- Professional development opportunities
- Free parking & shuttle service
Responsibilities
- Manage seamless guest check-in/check-out processes for weekend arrivals/departures
- Process reservations using OPERA property management system
- Address guest inquiries and resolve complaints with 24-hour resolution targets
- Coordinate with housekeeping and maintenance teams for room status updates
- Process payments and manage cash handling procedures
- Execute upselling strategies for spa services and dining experiences
- Maintain accurate shift reports and guest preference records
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun, 10am-6pm)
- Valid Florida driver's license (for shuttle operations)
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent; hospitality certification a plus