Job Description
Join Our Premium Team as a Front Desk Agent
We are currently seeking a highly motivated and professional Front Desk Agent to join our award-winning team in Minneapolis. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, this is the opportunity for you. We specialize in weekend shifts, offering you the perfect work-life balance.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive benefits package
- Employee discounts on dining and stays
- A supportive and modern work environment
Responsibilities
- Check guests in and out efficiently, ensuring accuracy in all reservation data and payment processing.
- Greet all guests with a warm, professional welcome and assist with inquiries regarding local attractions, dining, and transportation.
- Manage the front desk operations, including answering multi-line phone systems and managing email correspondence promptly.
- Handle guest complaints or special requests with grace and efficiency, escalating issues to management when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process nightly audits and prepare reports for management.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in a front desk or hospitality role is preferred.
- Strong computer literacy, specifically with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Availability to work weekends, holidays, and rotating shifts as required.