Job Description
Join our vibrant team at Seaside Resort & Spa as a Front Desk Agent and become the heart of our guest experience! This weekend shift position offers the perfect opportunity to showcase your hospitality skills while enjoying California's coastal charm. As the first point of contact, you'll create memorable stays for our diverse clientele in a luxury beachfront setting. We're seeking a dynamic professional with a passion for exceptional service to work Friday-Sunday shifts with flexible scheduling.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and personalized guest assistance
- Maintain a clean and organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability for weekend and holiday shifts
- Basic knowledge of Point-of-Sale (POS) systems
- Valid California driver's license preferred