Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, a premier destination in the heart of Los Angeles! We're seeking passionate individuals to deliver exceptional guest experiences through our front desk operations. This part-time role offers flexible scheduling while allowing you to develop valuable skills in customer service, reservations, and hotel management. Enjoy a vibrant work environment with competitive compensation and opportunities for career growth within our luxury hotel chain. Apply today to become part of our award-winning team!
Responsibilities
- Check guests in/out efficiently using hotel management software
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings/weekends
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Valid California driver's license (if required for errands)
- High school diploma or equivalent