Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during high-energy weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Milwaukee location. Perfect for hospitality enthusiasts who thrive in fast-paced environments and love creating memorable guest moments.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, billing, and room assignments with precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer accuracy
- Promote hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Valid Wisconsin driver's license preferred