Job Description
Join our award-winning team as a Weekend Front Desk Agent in the vibrant heart of Oakland! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our peak weekend operations. Enjoy competitive pay, flexible scheduling, and the opportunity to work in one of California's most dynamic cities. Your role will be pivotal in creating memorable stays for our diverse clientele while working in a supportive, team-oriented environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservations, room assignments, and payment transactions accurately
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for optimal operations
- Process payments and maintain financial records with precision
- Uphold brand standards through attentive service and property knowledge
- Collaborate with cross-departmental teams to ensure guest satisfaction
Qualifications
- 1+ years of hotel or hospitality front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and attention to detail
- Flexibility to work weekends, evenings, and holidays
- Valid CA driver's license and reliable transportation
- Basic knowledge of Oakland attractions and local services