Job Description
Join our award-winning team at Coastal View Hotel, San Diego's premier luxury destination! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our vibrant coastal city. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and coordinating with departments to ensure seamless operations. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of America's most beautiful cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and F&B departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk environment
- Follow all safety and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Valid driver's license and reliable transportation
- Basic knowledge of San Diego attractions and transportation
- Ability to stand for extended periods