Job Description
Lead our award-winning hospitality team at The Fort Worth Grand Hotel, a premier destination in the heart of the Cultural District. As Hospitality Manager, you'll oversee daily operations, train staff in exceptional guest experiences, and drive revenue growth through innovative service strategies. Our luxury hotel combines modern elegance with authentic Texan charm, offering career growth in one of America's fastest-growing cities. Join us to create unforgettable moments for discerning travelers while advancing your career in hospitality leadership.
Responsibilities
- Direct all front-of-house operations including concierge, bell services, and guest relations
- Develop and implement staff training programs emphasizing service excellence
- Monitor guest satisfaction metrics and implement improvement initiatives
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Manage departmental budgeting and expense control
- Handle VIP guest requests and complex issue resolution
- Analyze market trends to optimize pricing strategies and occupancy
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years luxury hotel experience with 2+ years in leadership
- Proven track record in revenue management and guest experience
- Advanced proficiency in Opera PMS and hotel management systems
- Strong conflict resolution and crisis management skills
- Texas Food Handler and Alcohol Seller certification required
- Fluency in English; Spanish proficiency preferred