Job Description
Join our award-winning downtown Minneapolis hotel as a Weekend Front Desk Agent and deliver exceptional guest experiences! We're seeking a dynamic hospitality professional to manage our weekend operations, ensuring seamless check-ins, personalized service, and problem-solving excellence. Enjoy competitive pay, flexible scheduling, and a supportive team environment while exploring Minneapolis's vibrant arts and dining scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and multitasking ability
- Basic knowledge of Minneapolis attractions and services
- Valid Minnesota hospitality certification preferred
- Fluency in English; bilingual skills a plus