Job Description
Join New York's premier luxury hotel as a Night Shift Operations Manager. Lead overnight operations at our iconic Times Square location while ensuring exceptional guest experiences during peak nightlife hours. This pivotal role combines leadership with hands-on hospitality management in the city that never sleeps.
As the overnight authority, you'll oversee 24/7 operations, manage cross-departmental workflows, and maintain our signature service standards. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our global hospitality network.
What We Offer:
- Industry-leading compensation package with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Complimentary hotel stays worldwide
- Professional development programs
Responsibilities
- Direct all overnight hotel operations including front desk, security, and housekeeping teams
- Manage guest check-ins/check-outs, VIP requests, and emergency protocols
- Coordinate with day-shift managers for seamless operational handovers
- Resolve escalated guest issues with discretion and professionalism
- Oversee facility safety, maintenance, and security procedures
- Conduct staff training and performance evaluations for night crew
- Monitor operational KPIs and implement continuous improvement strategies
- Ensure compliance with brand standards and local regulations
Qualifications
- Minimum 3 years hotel management experience with night shift oversight
- Proven expertise in luxury hospitality operations
- Strong crisis management and conflict resolution skills
- Advanced proficiency in hotel management systems (Opera, etc.)
- New York State Food Handler's/ServSafe certification preferred
- Exceptional leadership and team development abilities
- Ability to work flexible hours including weekends/holidays
- Valid driver's license and reliable transportation