Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent for weekend shifts! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Perfect for candidates seeking flexible weekend hours in a vibrant urban setting with competitive pay and growth opportunities. Enjoy complimentary hotel discounts and a dynamic team environment!
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment transactions accurately
- Resolve guest inquiries and complaints promptly with professionalism
- Coordinate with housekeeping, maintenance, and valet services
- Maintain detailed guest preference profiles for personalized service
- Execute billing procedures and manage cash drawer accountability
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities under pressure
- Weekend availability (Saturday/Sunday shifts required)
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 25 lbs