Job Description
We're urgently seeking passionate Front Desk Agents to join our award-winning team in Milwaukee! As the first point of contact for our discerning guests, you'll create memorable experiences while managing check-ins, reservations, and exceptional service. If you thrive in fast-paced hospitality environments and possess exceptional communication skills, apply now to secure your position in our dynamic team.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and operate hotel management systems
- Resolve guest complaints with professionalism and empathy
- Maintain accurate guest records and confidential information
- Assist with local area recommendations and concierge services
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Milwaukee attractions and transportation