Job Description
Join our award-winning luxury hotel in downtown Nashville as a Front Desk Agent for weekend shifts! This is a unique opportunity to be the first point of contact for our guests, delivering exceptional service while experiencing the vibrant energy of Music City. We're seeking polished professionals who thrive in fast-paced environments and embody our commitment to hospitality excellence.
As a key member of our guest services team, you'll handle check-ins, manage reservations, and create memorable experiences. Weekend availability is essential, with shifts covering Friday-Sunday. Enjoy competitive pay, complimentary hotel stays, and a supportive team culture. Apply today to start your hospitality career in Nashville's premier destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Process payments, handle cash transactions, and maintain accurate billing records
- Address guest inquiries and resolve issues with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment at all times
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (Opera, etc.)
- Ability to multitask and prioritize in high-pressure situations
- Exceptional problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Basic math skills for financial transactions
- Positive attitude and professional appearance